During patient care, how did the PCA illustrate both empathy and assertiveness?

The choice that demonstrates both empathy and assertiveness is the one where the PCA listened to a patient's feelings and gained their trust before proceeding. Empathy involves understanding and sharing the feelings of another person, which is crucial in patient care. By taking the time to listen to the patient, the PCA acknowledges their concerns and emotions, fostering a supportive environment.

This approach not only builds trust, which is vital for effective communication and patient adherence to treatment, but it also shows that the PCA values the patient's input. Assertiveness is shown through the PCA’s proactive engagement in the conversation, guiding the interaction in a way that respects both the patient's feelings and the need to address their care effectively. This balance is essential in healthcare, where fostering a therapeutic relationship can lead to better outcomes and patient satisfaction.